Privacy Policy

Privacy Policy

At Boba & Bao, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website, shop in-store, or purchase our products.

1. Information We Collect

• Personal details: Name, email address, phone number, billing/delivery address.
• Order details: Products you purchase, payment information (processed securely by third-party providers such as Stripe or Square).
• Technical data: IP address, browser type, device information, and cookies when you use our website.
• Communication data: When you contact us via email, social media, or forms on our website.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver products to your chosen address.
• Send updates about your order or account.
• Improve our website and customer experience.
• Respond to your enquiries and provide customer support.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your information to third parties. We may share your details only with:

• Payment providers (e.g. Stripe, Square) to process transactions.
• Delivery providers (e.g. Royal Mail, Evri, couriers) to deliver your orders.
• Service providers (e.g. web hosting, analytics) who help us operate our business securely.

4. Cookies & Tracking

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.

5. Data Retention

We keep your personal information only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.

6. Your Rights

You have the right to:

• Request access to the information we hold about you.
• Ask us to correct inaccurate details.
• Request deletion of your personal data where legally possible.
• Object to certain uses of your data (e.g. marketing).

To exercise your rights, please contact us at: hello@boba-bao.co.uk

7. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Boba & Bao

Email: hello@boba-bao.co.uk

Address: 11 Station Road, Horsforth, Leeds, LS18 5PA