Business name: Boba & Bao
Trading address: 11 Station Road, Horsforth, Leeds, LS18 5PA
Email: hello@boba-bao.co.uk
We sell plushies, merch, stationery and related accessories online and in-store.
You agree not to misuse the site (e.g., attempt to harm, scrape, or disrupt). We may update content/prices and correct errors at any time, and we may refuse or cancel orders we reasonably suspect are fraudulent or for resale.
Your order is an offer to buy. We will email an order acknowledgement; the contract is formed when we email a dispatch confirmation.
If we cannot fulfil an order (e.g., stock error), we will cancel and refund you promptly to your original payment method.
Prices are in GBP and include UK VAT (where applicable). Promotions can change without notice. If a pricing error is obvious and could reasonably be recognised as such, we may cancel before dispatch.
We use Evri (Hermes) as our primary delivery partner.
Processing: Orders placed Mon–Fri dispatch in 1–2 working days. Orders after 11am on Fri is shipped Monday.
Click & Collect: Free from Horsforth shop, collect within 7 days after notification.
Delivery issues: Check safe places/neighbours. Allow 10 days for an investigation before replacement/refund.
Pre-order dates are estimates. We ship when all items are available unless you request split shipments (extra postage). If a pre-order cannot be fulfilled, we will cancel and refund.
Change-of-mind returns: 30 days from delivery/collection, unused & in resale condition. Refunds to original payment method. Return postage is customer’s responsibility. Exchanges: reorder; we’ll refund original once received.
Distance-selling rights: UK law provides 14 days from delivery to cancel, and another 14 to return. Refund within 14 days of receipt/proof of return. Outbound postage refunded up to cheapest standard option.
Faulty/not-as-described: Short-term right to reject within 30 days for full refund. After 30 days, repair/replace first.
Exclusions: personalised/customised items, unsealed consumables, gift cards.
How to return: Email boba_and_bao@outlook.com with order number. Pack securely. Use tracked post. Refunds within 14 days of receipt/proof of return.
In-store purchases: 30-day goodwill policy (receipt required). Statutory faulty-goods rights still apply.
Refunds go to the original purchaser. Gift returns may receive store credit at our discretion.
Keep soft toys away from flames. Check age grading and care labels. Colours/placement may vary slightly between batches; images are illustrative.
Promotions cannot be combined unless stated. If you return part of a bundle/threshold offer, we will re-calculate and refund accordingly.
We are not liable for indirect/consequential losses beyond the price paid for the product, unless required by law. Statutory rights unaffected.
See our Privacy Notice for how we process personal data.
Email: hello@boba-bao.co.uk. If unresolved, you may seek advice from Citizens Advice or alternative dispute resolution services.